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20
1<?php
2
3namespace BO\Zmsentities\Collection;
4
5/**
6 * @SuppressWarnings(Complexity)
7 * @SuppressWarnings(PublicMethod)
8 *
9 * @extends Base<\BO\Zmsentities\Queue>
10 */
11class QueueList extends Base implements \BO\Zmsentities\Helper\NoSanitize
12{
13    public const string ENTITY_CLASS = '\BO\Zmsentities\Queue';
14
15    public const int FAKE_WAITINGNUMBER = -1;
16
17    public const array STATUS_IGNORE = ['called', 'processing', 'missed', 'parked'];
18
19    public const array STATUS_APPEND = ['missed', 'parked'];
20
21    public const array STATUS_CALLED = ['called', 'processing'];
22
23    public const array STATUS_FAKE = ['fake'];
24
25    public const int DEFAULT_PRIORITY_WITHOUT_APPOINTMENT = 3;
26
27    public const int DEFAULT_PRIORITY_WITH_APPOINTMENT = 2;
28
29    protected mixed $processTimeAverage = null;
30
31    protected mixed $workstationCount = null;
32
33    protected bool $fromProcessList = false;
34
35    public function setWaitingTimePreferences(mixed $processTimeAverage, mixed $workstationCount): static
36    {
37        if ($processTimeAverage <= 0) {
38            throw new \Exception("QueueList::withEstimatedWaitingTime() requires processTimeAverage");
39        }
40        $this->processTimeAverage = $processTimeAverage;
41        $this->workstationCount = $workstationCount;
42        return $this;
43    }
44
45    public function setTransferedProcessList(bool $bool = true): static
46    {
47        $this->fromProcessList = $bool;
48        return $this;
49    }
50
51    public function getProcessTimeAverage(): mixed
52    {
53        return $this->processTimeAverage;
54    }
55
56    public function getWorkstationCount(): mixed
57    {
58        return $this->workstationCount ? $this->workstationCount : 1;
59    }
60
61    public function withEstimatedWaitingTime(
62        mixed $processTimeAverage,
63        mixed $workstationCount,
64        \DateTimeInterface $dateTime,
65        bool $createFake = true
66    ): \BO\Zmsentities\Collection\QueueList {
67        $this->setWaitingTimePreferences($processTimeAverage, $workstationCount);
68        $queueFull = $this->withWaitingTime($dateTime);
69        $queueWithWaitingTime = $queueFull->withStatus(self::STATUS_CALLED);
70        $queueAppend = $queueFull->withStatus(self::STATUS_APPEND);
71        $queueFull = $queueFull->withoutStatus(self::STATUS_IGNORE);
72        if ($createFake) {
73            $queueFull = $queueFull->withFakeWaitingnumber($dateTime);
74        }
75        $listWithAppointment = $queueFull->withAppointment()->withSortedArrival()->getArrayCopy();
76        $listNoAppointment = $queueFull->withOutAppointment()->withSortedArrival()->getArrayCopy();
77        $nextWithAppointment = array_shift($listWithAppointment);
78        $nextNoAppointment = array_shift($listNoAppointment);
79        $currentTime = $dateTime->getTimestamp() + 120;
80        $optimisticTime = $dateTime->getTimestamp();
81        $pessimisticTime = $dateTime->getTimestamp();
82
83        $waitingTime = 0;
84        $waitingTimeOpt = 0;
85        $timeSlot = ($workstationCount) ? $processTimeAverage * 60 / $workstationCount : $processTimeAverage * 60;
86        $timeSlotOptimistic = $timeSlot * 0.8;
87        $timeSlotPessimistic = $timeSlot * 1.0;
88        $workstationSkip = ceil($workstationCount * 1.0);
89        $pessimisticTime += $timeSlot;
90        $waitingTimePes = (int)floor(($pessimisticTime - $dateTime->getTimestamp()) / 60);
91        while ($nextWithAppointment || $nextNoAppointment) {
92            if ($nextNoAppointment && (int) $nextNoAppointment->priority === 1) {
93                $nextNoAppointment->waitingTimeEstimate = $waitingTimePes;
94                $nextNoAppointment->waitingTimeOptimistic = $waitingTimeOpt;
95                $queueWithWaitingTime->addEntity($nextNoAppointment);
96                $nextNoAppointment = array_shift($listNoAppointment);
97            } elseif (
98                $nextNoAppointment
99                && $nextWithAppointment
100                && (int) $nextNoAppointment->priority === 2
101                && $nextNoAppointment->arrivalTime < $nextWithAppointment->arrivalTime
102            ) {
103                $nextNoAppointment->waitingTimeEstimate = $waitingTimePes;
104                $nextNoAppointment->waitingTimeOptimistic = $waitingTimeOpt;
105                $queueWithWaitingTime->addEntity($nextNoAppointment);
106                $nextNoAppointment = array_shift($listNoAppointment);
107            } elseif ($nextWithAppointment && $currentTime >= $nextWithAppointment->arrivalTime) {
108                $nextWithAppointment->waitingTimeEstimate = $waitingTime + 1;
109                $nextWithAppointment->waitingTimeOptimistic =
110                    floor(($nextWithAppointment->arrivalTime - $dateTime->getTimestamp()) / 60);
111                if ($optimisticTime >= $nextWithAppointment->arrivalTime) {
112                    $nextWithAppointment->waitingTimeOptimistic = $waitingTimeOpt;
113                    $nextWithAppointment->waitingTimeEstimate = $waitingTimePes;
114                }
115                $queueWithWaitingTime->addEntity($nextWithAppointment);
116                $nextWithAppointment = array_shift($listWithAppointment);
117            } elseif ($nextNoAppointment) {
118                $nextNoAppointment->waitingTimeEstimate = $waitingTimePes;
119                $nextNoAppointment->waitingTimeOptimistic = $waitingTimeOpt;
120                $queueWithWaitingTime->addEntity($nextNoAppointment);
121                $nextNoAppointment = array_shift($listNoAppointment);
122            }
123            $optimisticTime += (--$workstationSkip > 0) ? 0 : $timeSlotOptimistic;
124            $pessimisticTime += $timeSlotPessimistic;
125            $currentTime += $timeSlot;
126            $waitingTime = (int)ceil(($currentTime - $dateTime->getTimestamp()) / 60);
127            $waitingTimeOpt = (int)floor(($optimisticTime - $dateTime->getTimestamp()) / 60);
128            $waitingTimePes = (int)floor(($pessimisticTime - $dateTime->getTimestamp()) / 60);
129        }
130        $queueWithWaitingTime->addList($queueAppend);
131        return $queueWithWaitingTime;
132    }
133
134    private function getSortPriority(\BO\Zmsentities\Queue $queue): int
135    {
136        $priority = self::DEFAULT_PRIORITY_WITHOUT_APPOINTMENT;
137        if (empty($queue['priority']) && $queue['withAppointment']) {
138            $priority = self::DEFAULT_PRIORITY_WITH_APPOINTMENT;
139        }
140        if (!empty($queue['priority'])) {
141            $priority = (int) $queue['priority'];
142        }
143
144        return $priority;
145    }
146
147    public function withWaitingTime(\DateTimeInterface $dateTime): static
148    {
149        $queueList = $this;
150        $timestamp = $dateTime->getTimestamp();
151        foreach ($queueList as $entity) {
152            if ($timestamp > $entity->arrivalTime) {
153                $entity->waitingTime = floor(($timestamp - $entity->arrivalTime) / 60);
154            }
155        }
156        return $queueList;
157    }
158
159    public function withSortedArrival(): static
160    {
161        $queueList = $this;
162        $queueList->uasort(function ($first, $second) {
163            $firstPriority = $this->getSortPriority($first);
164            $secondPriority = $this->getSortPriority($second);
165
166            $firstSort = sprintf("%01d%011d%011d", $firstPriority, $first['arrivalTime'], $first['number']);
167            $secondSort = sprintf("%01d%011d%011d", $secondPriority, $second['arrivalTime'], $second['number']);
168
169            return strcmp($firstSort, $secondSort);
170        });
171        return $queueList;
172    }
173
174    public function withSortedWaitingTime(): \BO\Zmsentities\Collection\Base
175    {
176        $queueList = $this;
177        return $queueList->sortByCustomKey('waitingTimeEstimate');
178    }
179
180    public function withAppointment(): self
181    {
182        $queueList = new self();
183        foreach ($this as $entity) {
184            if ($entity->withAppointment) {
185                $queueList->addEntity($entity);
186            }
187        }
188        return $queueList;
189    }
190
191    public function withOutAppointment(): self
192    {
193        $queueList = new self();
194        foreach ($this as $entity) {
195            if (! $entity->withAppointment) {
196                $queueList->addEntity($entity);
197            }
198        }
199        return $queueList;
200    }
201
202    public function getEstimatedWaitingTime(mixed $processTimeAverage, mixed $workstationCount, \DateTimeInterface $dateTime): array
203    {
204        $queueList = $this->withFakeWaitingnumber($dateTime);
205        $queueList = $queueList
206          ->withEstimatedWaitingTime($processTimeAverage, $workstationCount, $dateTime);
207        $newEntity = $queueList->getFakeOrLastWaitingnumber();
208        if (!$newEntity instanceof \BO\Zmsentities\Queue) {
209            return [
210                'amountBefore' => 0,
211                'waitingTimeEstimate' => 0,
212            ];
213        }
214        $dataOfFackedEntity = array(
215            'amountBefore' => $queueList->getQueuePositionByNumber($newEntity->number),
216            'waitingTimeEstimate' => $newEntity->waitingTimeEstimate
217        );
218        return $dataOfFackedEntity;
219    }
220
221    public function withFakeWaitingnumber(\DateTimeInterface $dateTime): static
222    {
223        $queueList = $this;
224        $process = new \BO\Zmsentities\Process(['status' => 'deleted']);
225        $entity = (new \BO\Zmsentities\Queue())->setProcess($process);
226        $entity->number = self::FAKE_WAITINGNUMBER;
227        $entity->status = 'fake';
228        $entity->withAppointment = false;
229        $entity->destination = (string)$this->getProcessTimeAverage();
230        $entity->destinationHint = (string)$this->getWorkstationCount();
231        $entity->arrivalTime = $dateTime->getTimestamp();
232        $queueList->addEntity($entity);
233        return $queueList;
234    }
235
236    public function getFakeOrLastWaitingnumber(): \BO\Zmsentities\Schema\Entity|false
237    {
238        $entity = $this->getQueueByNumber(self::FAKE_WAITINGNUMBER);
239        if (!$entity) {
240            $entity = $this->getLast();
241        }
242
243        return $entity;
244    }
245
246    public function getQueueByNumber(int $number): \BO\Zmsentities\Queue|null
247    {
248        foreach ($this as $entity) {
249            if ($entity->number == $number) {
250                return $entity;
251            }
252        }
253        return null;
254    }
255
256    public function getNextProcess(\DateTimeInterface $dateTime, mixed $exclude = null): mixed
257    {
258        if (is_array($exclude)) {
259            $excludeNumbers = $exclude;
260        } else {
261            $excludeNumbers = explode(',', $exclude === null ? '' : (string) $exclude);
262        }
263        $queueList = clone $this;
264        // sort by waiting time to get realistic next process
265        $queueList = $queueList
266            ->withStatus(['confirmed', 'queued'])
267            ->withEstimatedWaitingTime(10, 1, $dateTime, false)
268            ->getArrayCopy()
269            ;
270        $next = array_shift($queueList);
271        $currentTime = $dateTime->getTimestamp();
272        while ($next) {
273            if (
274                ! in_array($next->number, $excludeNumbers) &&
275                (0 == $next->lastCallTime || ($next->lastCallTime + (5 * 60)) <= $currentTime)
276            ) {
277                return $next->getProcess();
278            }
279            $next = array_shift($queueList);
280        }
281        return null;
282    }
283
284    public function getQueuePositionByNumber(mixed $number): int|null
285    {
286        $list = array_values($this->getArrayCopy());
287        foreach ($list as $key => $entity) {
288            if ($entity->number == $number) {
289                return $key;
290            }
291        }
292        return null;
293    }
294
295    public function getCountWithWaitingTime(?\DateTimeInterface $dateTime = null): self
296    {
297        $queueList = new self();
298        $timestamp = $dateTime ? $dateTime->getTimestamp() : null;
299
300        foreach ($this as $entity) {
301            if (! $entity->withAppointment) {
302                $queueList->addEntity($entity);
303                continue;
304            }
305
306            if ($timestamp !== null) {
307                if ($entity->arrivalTime <= $timestamp) {
308                    $queueList->addEntity($entity);
309                }
310
311                continue;
312            }
313
314            if ($entity->waitingTime) {
315                $queueList->addEntity($entity);
316            }
317        }
318        return $queueList;
319    }
320
321    /**
322     * @param array $statusList of possible strings in process.status
323     */
324    public function withStatus(array $statusList): self
325    {
326        $queueList = new self();
327        foreach ($this as $entity) {
328            if ($entity->toProperty()->status->isAvailable() && in_array($entity->status, $statusList)) {
329                $queueList->addEntity($entity);
330            }
331        }
332        return $queueList;
333    }
334
335    /**
336     * @param array $statusList of excepted strings in process.status
337     */
338    public function withoutStatus(array $statusList): self
339    {
340        $queueList = new self();
341        foreach ($this as $entity) {
342            if ($entity->toProperty()->status->isAvailable() && ! in_array($entity->status, $statusList)) {
343                $queueList->addEntity($entity);
344            }
345        }
346        return $queueList;
347    }
348
349    public function withShortNameDestinationHint(\BO\Zmsentities\Cluster $cluster, \BO\Zmsentities\Scope $scope): self
350    {
351        $queueList = $this;
352        $list = new self();
353        foreach ($queueList as $entity) {
354            if ($cluster->shortNameEnabled && $scope->shortName) {
355                $entity->destinationHint = $scope->shortName;
356            }
357            $list->addEntity($entity);
358        }
359        return $list;
360    }
361
362    public function toProcessList(): ProcessList
363    {
364        $processList = new ProcessList();
365        foreach ($this as $queue) {
366            $process = $queue->getProcess();
367            if ($process) {
368                $processList->addEntity($process);
369            }
370        }
371        return $processList;
372    }
373
374    public function withoutDublicates(): self
375    {
376        $list = new self();
377        $exists = [];
378        foreach ($this as $entity) {
379            $key = "$entity->number-$entity->arrivalTime-$entity->withAppointment";
380            if (!isset($exists[$key])) {
381                $list[] = $entity;
382                $exists[$key] = true;
383            }
384        }
385        return $list; // Cloning with this function
386    }
387
388    public function getWaitingNumberList(): array
389    {
390        $list = [];
391        foreach ($this as $entity) {
392            $list[] = $entity->number;
393        }
394        return $list;
395    }
396
397    public function getWaitingNumberListCsv(): string
398    {
399        return implode(',', $this->getWaitingNumberList());
400    }
401
402    public function withSelectedProcessFirst(\BO\Zmsentities\Process $process): self
403    {
404        $queueList = $this;
405        $list = new self();
406        $list->addEntity($process->queue);
407        foreach ($queueList as $entity) {
408            if ($entity->number != $process->queue->number) {
409                $list->addEntity($entity);
410            }
411        }
412        return $list;
413    }
414
415    public function sortByCallTime(string $order): self
416    {
417        $queueListArray = [];
418        foreach ($this as $entity) {
419            $queueListArray[] = $entity;
420        }
421        usort($queueListArray, function ($a, $b) use ($order) {
422            if ($order === 'ascending') {
423                return $a->callTime <=> $b->callTime;
424            } elseif ($order === 'descending') {
425                return $b->callTime <=> $a->callTime;
426            }
427            throw new \InvalidArgumentException("Invalid sort order: $order. Use 'ascending' or 'descending'.");
428        });
429        return new self($queueListArray);
430    }
431}