Zammad-AI

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Zammad-AIGenAI workflow for Zammad

Ticket triage, answer generation, Kafka processing, and knowledge base indexing.

Configuration
API
Components
ADRs
Release Workflow

Workflow service

Run triage and answer generation as a FastAPI plus FastStream backend with optional Gradio UI.

Index job

Sync Zammad knowledge base content into Qdrant with snapshot-safe batch updates.

Observable by default

Trace with Langfuse and export metrics to Prometheus for local and production use.

Content safety

Offload prompt and response checks to the separate slm-guardrails service.