eAppointment Documentation

This handbook is the main entry point on GitHub Pages. It is versioned with the repository (main).

GitHub Repository (manual): https://github.com/it-at-m/eappointment/

Coverage and API HTML from CI are published on the same host; see Unit Testing in ZMS, Unit Test Coverage, and API reference.

Quick Links

Repository Scope

This monorepo contains Munich-specific adaptations of the original Berlin eAppointment software: https://gitlab.com/eappointment/eappointment

Public E-Appointment is a software for online booking of appointments and processing of queues such as calling appointment numbers and collecting statistics on services provided.

The software has been used in public administration in the German capital Berlin for more than 20 years and has been redeveloped under a new license since 2016. This allows the software to be re-released under the EUPL, an open source license recognized by OSI.

It is planned to release the software as open source in the course of 2022/2024. This requires a number of adjustments, so that step by step the individual components of the software will be published here. On the one hand, the documentation of the software is published in this repository, on the other hand, new ideas and further developments are planned here, which apply across the board for the other repositories.

The ZMS system is intended to manage human waiting queues. It has the following features:

make appointments via a calender and initiate a process to manage an appointment
import requests (services) and providers (locations) from external sources
manage scopes for appointments, including a four level hierarchy of owner->organisation->department->scope
manage opening hours including closed days
city worker login-system with different access levels
ticketprinter support for customers without appointments (authenticated, lockable, timeable)
calldisplay support
collecting statistics like waiting time or served clients per day
emergency call for employees
citizen booking system with support for citizen login